Customer satisfaction guarantee
We are not satisfied until you are.
Buying at INTERSPORT means buying without worrying - worldwide. Because in more than 5,500 INTERSPORT stores in over 40 countries, INTERSPORT customers can count on optimal advice, support and service.
Replacement guarantee
What does not satisfy you, we will replace.
If an article falls short of your expectations when you use it for the first time, we will naturally exchange it without any problem. The replacement guarantee is granted within 14 days of your first use, but for a maximum of 2 months from the date of purchase. The replacement guarantee is granted by the INTERSPORT retailer from whom you purchased your product. The legal warranty is not limited by the replacement guarantee. The replacement guarantee includes the exchange of the unsuitable product for an identical or at least equivalent product. In the event of a warranty claim, please contact the INTERSPORT retailer from whom you purchased the item. The replacement requires the return of the unsuitable product and showing us the purchase receipt.
Specialist advice guarantee
Best service. Best advice.
You will only get advice from highly trained employees in our INTERSPORT stores. Our sales consultants regularly undergo product and specialised courses in the company’s training institute and they have practical experience in as many sports as possible. If contrary to all expectations, your sales conversation should ever not meet your expectations, please contact the manager of the shop. We guarantee to find a solution to your problem.
Offer guarantee
As long as the offer stands, stocks last as well.
We stand by our offers. If an offer is sold out, we will refurbish our stocks. Or we will offer you an equivalent item at the same bargain price. The offer guarantee is provided by the INTERSPORT retailer from whom you purchased your product.
Fitting guarantee
Boots must simply fit.
For this reason, we will exchange all shoes, e.g. mountain boots, sports shoes, or inline skates, if any fitting problems arise during first use. The fitting guarantee is granted within 14 days from the first use of the product, but for a maximum of 2 months from the date of purchase. The fitting guarantee is provided by the INTERSPORT retailer from whom you purchased your product. The legal warranty is not restricted by the fitting guarantee. The fitting guarantee includes the exchange of the unfitting product for an identical or at least equivalent product. In the event of a warranty claim, please contact the INTERSPORT retailer from whom you purchased the item. The exchange requires the return of the unsuitable product and showing us the purchase receipt.